William Peters is an improvement sciences expert who specializes in quality, service and financial improvement. He guides healthcare leaders who recognize the upcoming demands CMS is continually making to transition from a payer model based on volume (“fee-for-service”) to one based on value (quality/cost).
He speaks at public events, provides education and facilitates improvement teams and is a long-standing practitioner of “IHI QI” as a method to help hospitals, nursing homes, physician practices and public health initiatives increase the rate at which they make improvement.
William is an Institute for Healthcare Improvement (www.ihi.org) trained “Improvement Advisor” and serves as IHI Faculty on both domestic and international projects. He also occasionally writes for Quality Digest magazine and is an expert in the creation of organizational dashboards and teaching statistical process control (run and control charts).
He currently resides in the west suburbs of Chicago.